Refund Policy
OVERVIEW
We offer a 30-day change-of-mind return policy. You may request a return within 30 days of receiving your item, provided it meets the conditions below.
This policy applies in addition to your rights under the Australian Consumer Law.
1. CHANGE OF MIND RETURNS
To be eligible for a change-of-mind return, items must be:
- unworn, unused, and in original condition
- in original packaging with tags attached
- accompanied by proof of purchase
To request a return, please contact us at hello@licinia.com.au. Items sent back without prior approval may not be accepted.
A 10% restocking fee may apply to approved change-of-mind returns to help cover inspection, handling, and processing costs. This will be deducted from the refund amount where applicable.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
2. DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty, or incorrect, please contact us immediately with your order number and clear photos of the product and packaging.
We will assess the issue in accordance with the Australian Consumer Law and determine an appropriate remedy, which may include a repair, replacement, or refund depending on the circumstances.
Where required under Australian Consumer Law, we will also cover or reimburse reasonable return shipping costs.
3. CUSTOM, MADE-TO-ORDER & NON-RETURNABLE ITEMS
The following items are not eligible for change-of-mind returns:
- custom-made or personalised items (unless faulty under Australian Consumer Law)
- made-to-order production items (unless faulty under Australian Consumer Law)
- gift cards
- sale items (unless faulty under Australian Consumer Law)
4. THIRD-PARTY & SUPPLIED PRODUCTS
Some items may use third-party supplied blanks or materials as part of production.
Where a fault or quality issue is identified, we will assess the item in accordance with Australian Consumer Law and, where appropriate, liaise with suppliers to determine a suitable remedy.
Nothing in this policy limits your rights under Australian Consumer Law.
5. RETURNS ASSESSMENT
Returned items may be assessed to determine whether issues are due to:
- misuse or failure to follow care instructions
- normal wear and tear
- alterations made after purchase
We may decline a remedy where issues arise from misuse, wear and tear, or post-supply alterations, in accordance with Australian Consumer Law.
Common Wear Considerations
- colour fading over time
- fabric pilling
- reduced elasticity with use
These are considered normal wear unless a manufacturing fault is identified.
6. EXCHANGES
The fastest way to receive a replacement is to return your item (if eligible) and place a new order once your return has been approved.
7. REFUND PROCESSING
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
We are not responsible for delays caused by banks or payment processors.
Last updated: June 2026